Frequently Asked Questions

General Questions

Fisbo is an app on your mobile phone, you can use it to make and recieve phone calls using our sophisticated phone system. Callers dial your number, we support over 40 different countires, and we can port in your existing phone number.

Your callers get sophisticated features like phone menus (the menus that give them choices like "press 1 for sales, 2 for support"), music on hold and voicemail.

You get more features, like call transfers to other extentions, call recording and much more. See our Features page for more information and examples of all our features.

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We are different in a number of ways, most importantly is our customer services. We will set up your phone system for you, and help you make any changes, you'll never be left alone to figure things out by yourself.

We provide support in English, and our service works worldwide, we support customers on every continent who use our service.

We will also make sure that you get the most out of our service with a dedicated account manager, who is available to help with any questions you might have.

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Calls

Our Start Up plan provides inclusive minutes to all standard tariff US fixed line and mobile numbers, standard tariff Canadian numbers, and UK area codes starting 01, 02, 03 and all major UK mobile operators.

Our Growth and Global plans provide inclusive minutes that can be used for the following call destinations.

Andorra
Argentina Buenos Aires
Australia Adelaide
Australia
Australia Brisbane
Australia Canberra
Australia Hobart
Australia Melbourne
Australia Mobile
Australia Non geographic
Australia Perth
Australia Sydney
Austria
Austria National Geographic
Bangladesh
Bangladesh Mobile
Belgium
Brazil
Brazil Mobile
Brazil Rio de Janeiro
Brazil São Paulo
Canada
Canada Yukon/North West Territory
Chile
Chile Mobile
Chile Santiago
Colombia Bogota
Colombia
Colombia Mobile
Costa Rica
Croatia
Czech Republic
Denmark
Denmark Mobile
Egypt
Egypt Cairo
Estonia
Estonia Mobile EMT
France
France Mobile Bouygues
France Mobile Free
France Mobile Lycamobile
France Mobile Orange
France Mobile Other
France Paris Central
French Guiana
Germany
Germany Mobile
Germany Mobile E-Plus
Germany Mobile O2
Germany Mobile T-Mobile
Germany Mobile T-Mobile
Germany Mobile Vodafone
Germany Mobile Vodafone
Germany National Geographic
Gibraltar
Greece Athens
Greece
Guam
Guam Mobile
Hong Kong
Hong Kong Mobile
Hungary
Iceland
Iceland Mobile
India
India Mobile
India Mumbai
International Freephone
Ireland
Ireland Freephone 1800
Ireland Mobile H3G
Ireland Mobile H3G
Ireland Mobile Meteor
Ireland Mobile O2
Ireland Mobile Other
Ireland Mobile Vodafone
Italy
Italy Mobile TIM
Italy Mobile Wind
Italy - Vatican City State
Japan
Japan IP Phone
Japan Tokyo
Luxembourg
Luxembourg Mobile
Malaysia
Malaysia Kuala Lumpur
Malaysia Mobile
Malta
Malta Mobile
Mexico
Mexico Freephone
Mexico Mobile
Netherlands
Netherlands Mobile KPN
Netherlands Mobile Tele2
Netherlands Mobile Telfort
Netherlands Mobile Vodafone
New Zealand
Norway
Norway Mobile
Pakistan
Paraguay Asuncion
Paraguay
Peru
Peru Lima
Peru Mobile
Poland
Portugal
Puerto Rico
Puerto Rico Mobile
Romania
Russia
Russia Moscow (Central)
Russia St Petersburg
San Marino
Singapore
Singapore Mobile
Single Non-Emergency 101
Slovakia
Slovakia Mobile
Slovenia
Spain
Spain - Canary Islands
Spain Mobile Telefonica Moviles
Spain Mobile Telefonica Moviles
Spain Mobile Vodafone
Sweden
Sweden Mobile Other
Sweden Mobile Telenor
Sweden Mobile Telia
Sweden Shared Cost
Switzerland
Taiwan
Taiwan Taipei
UK 03 UK wide
UK 3 Mobile
UK EE(Orange) Mobile
UK EE(T-Mobile) Mobile
UK Freephone
UK Freephone (Mobile)
UK National
UK O2 Mobile
UK Vodafone Mobile
USA Alaska
USA
USA Hawaii
US Virgin Islands

Calls to premium national, local, service, special and virtual mobile network operator numbers are not included in any of our inclusive minute packages.

Standard rates will be charged for any destination not listed or if you have used your bundle. You can view our list of standard rates.

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Please see our rates page for the cost of calls to other destinations.

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App

You should find the call quality excellent, anywhere in the world with a good internet connection. We have tested the service in over 20 countries and with 40 different network operators and you will find Fisbo delivers better audio than mobile providers.

We have experienced occasional issues with slow hotel Wifi, if this affects you while you are travelling, switch your handset to use mobile data, this usually solves the issue.

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Just use these links to your app store Apple or Google) to download our Cloud Softphone app:

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Please go to the log in page and choose 'forgottean password' to reset your password

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