Amy David, Front of House Manager at the Electric Reading hair salon, talks to us about how her Fisbo system helps out during the busy day.

When we reopened after our COVID lockdown, a lot had to change.

Shared desk phones were considered too difficult to sanitise, and the cost was something we wanted to cut.

We take a lot of high-value bookings over the phone, and the customer experience on the phone is part of the consultation for us, so it was essential that we maintained the same high quality.

We don't have a huge budget, so Fisbo worked with us on a bespoke call plan that only included UK numbers which for us was a big saving.

Even though we are all using the Fisbo app on our mobiles, customers calling in get professional greetings, and we can transfer the calls to each other, so a customer can consult with a stylist about a treatment, and then quickly be put through to the front desk to arrange a suitable appointment.

When we call out from the app, our business number shows just as it would when we used the desk phones. The best thing is that we have our system hours automatically set so that we never get disturbed when the salon is closed.